Shipping policy
Welcome to The Necessities Town. This Shipping Policy outlines the terms and conditions related to order processing, shipping, delivery, and related services for purchases made through our Website.
By placing an order on our Website, you agree to the terms mentioned in this Shipping Policy.
1. Order Processing
All orders are processed after successful payment confirmation and order verification.
Orders are generally processed within 1–3 business days unless otherwise specified on the product page.
Orders placed on Sundays, public holidays, or non-working days may be processed on the next working day.
2. Shipping Timeline
Estimated delivery timelines may vary depending on:
- Delivery location
- Product availability
- Courier partner operations
- Weather conditions
- Festivals, public holidays, or operational delays
Standard estimated delivery timelines:
- Metro Cities: 2–7 business days
- Other Locations: 4–10 business days
- Remote Areas: 5–14 business days
These timelines are estimates only and are not guaranteed delivery commitments.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
We reserve the right to modify shipping charges without prior notice.
4. Delivery Partners
Orders may be shipped through third-party courier and logistics partners selected by us based on service availability and delivery location.
Tracking details, where available, will be shared after dispatch.
5. Delayed Delivery
While we strive to deliver orders within estimated timelines, delays may occur due to factors beyond our control including:
- Courier delays
- Weather disruptions
- Natural disasters
- Government restrictions
- Operational interruptions
- Incorrect customer information
We shall not be held liable for delays caused by third-party logistics providers or unforeseen circumstances.
6. Incorrect Address & Failed Delivery
Customers are responsible for providing accurate shipping details.
If delivery fails due to:
- Incorrect address
- Incorrect contact number
- Customer unavailable at delivery location
- Repeated delivery rejection
additional shipping charges may apply for re-dispatch.
7. Damaged or Tampered Packages
If the package appears damaged, tampered, or opened at the time of delivery, customers are advised to:
- Refuse delivery where possible
- Record an unboxing video
- Contact our support team immediately
Claims without proper evidence may not be eligible for replacement or refund.
8. International Shipping
International shipping availability may vary depending on product category and destination country.
Customers shall be solely responsible for:
- Custom duties
- Import taxes
- Local charges
- Country-specific compliance requirements
International orders may not be eligible for return, replacement, or refund unless explicitly stated.
9. Order Tracking
Tracking information, where applicable, will be shared through SMS, WhatsApp, email, or other communication channels after dispatch.
10. Limitation of Liability
Our liability related to shipping and delivery shall be limited strictly to the value of the purchased product.
We shall not be liable for indirect losses, delays, missed deliveries, or damages arising from third-party courier services.
11. Changes to Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice.
Changes become effective immediately upon publication on the Website.
12. Contact Us
The Necessities Town
Email: thenecessitiestown@gmail.com
Customer Support Numbers: 9818011694, 8750231106
Support Team Number: 92892 40913