Refund policy
Welcome to The Necessities Town. This Return, Refund & Replacement Policy governs all purchases made through our Website.
By placing an order on our Website, you agree to the terms and conditions mentioned below.
1. Eligibility for Return or Replacement
We accept return or replacement requests only under the following circumstances:
- Product received is damaged during transit
- Wrong product delivered
- Product received is defective or non-functional
- Incomplete or short shipment received
All requests must be raised within the applicable timeline mentioned below.
2. Return Request Timelines
| Issue Type | Eligibility |
|---|---|
| Short Shipment | Must be reported within 24 hours of delivery |
| Damaged Product | Must be reported within 24 hours of delivery |
| Incorrect Product Delivered | Must be reported within 24 hours of delivery |
| Defective Product | Must be reported within 3 days of delivery |
| Imported Products | Non-returnable and non-refundable |
| Customized or Personalized Products | Strictly non-returnable and non-refundable |
3. Conditions for Return Approval
To qualify for a return or replacement:
- The product must be unused and in original condition
- Original packaging, labels, accessories, manuals, and invoice must be available
- Product should not be physically damaged due to customer misuse
- Proof such as photos/videos may be required for verification
We reserve the right to reject any request that does not meet our verification standards.
4. Non-Returnable Items
The following items are strictly non-returnable and non-refundable:
- Customized or made-to-order products
- Imported items
- Used or damaged products caused by customer handling
- Products without original packaging or invoice
- Products damaged after delivery due to improper use
5. Refund Process
Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.
If approved, refunds will be processed to the original payment method within 7–10 business days.
In certain cases, refunds may be provided as:
- Original payment reversal
- Store credit
- Replacement product
Shipping charges, COD charges, convenience fees, or handling charges may be non-refundable unless otherwise determined by us.
6. Cancellation Policy
Orders may only be cancelled before dispatch.
Once an order has been shipped, cancellation requests may not be accepted.
Customized or personalized orders cannot be cancelled once production has started.
7. Return Shipping
In approved cases, customers may be required to ship the product back to us.
Return shipping responsibility may vary depending on the nature of the issue and our verification process.
8. Limitation of Liability
Our liability shall be limited strictly to the value of the purchased product.
We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product.
9. Contact Us
The Necessities Town
Email: thenecessitiestown@gmail.com
Customer Support Numbers: 9818011694, 8750231106
Support Team Number: 92892 40913